Digital Efficiency 

Human Support Whenever You Need It 

We maximise your travel efficiency with cutting-edge technology and expert support available 24/7

 

Request a meeting ➜

 

 

 

Multichannel
Booking Platform

At Dana Agency | American Express Global Business Travel, we believe technology should serve personalisation — and even human connection. This belief is at the core of our T4H (Technology for Humanisation) concept, which drives the development of our multichannel booking platform.



Technology
in the Service of
Humanisation

 

 

Phone
and Email


A direct and personal contact for bookings or support.

Structured Request Online Platform


Includes approval workflows and performance metrics to ensure efficiency and compliance.

 

 

 

tecnologia

Dana Agency | American Express Global Business Travel -
Where technological innovation meets human connection to create unique corporate mobility solutions.

While automation and technology are powerful tools, at Dana Agency | American Express Global Business Travel we value the irreplaceable role of the human element. Our team is always available to step in when things get complex — or simply because we believe true service is synonymous with humanisation.

 

 

 

Cost Control and Optimisation Systems

At Dana Agency | American Express Global Business Travel, we believe that effective business travel management must combine transparency, efficiency, and savings. That’s why we offer advanced systems for cost control and optimisation, designed to maximise the value of your corporate mobility investments.

 

 

With Dana Agency | American Express Global Business Travel, cost control and optimisation systems, companies can turn travel management into a strategic lever to achieve their financial goals.

 
 
 
 

 

These tools are complemented by human insight, with specialised Account Managers who analyse data and provide strategic recommendations for even more effective management.

 

Real-Time Monitoring

Track travel expenses in real time with detailed reports that provide a clear, consolidated view of spending by project, department, or employee.
 

Travel Policy Definition

We integrate your company’s travel policies into our systems, ensuring compliance and reducing costs through strategic choices.

Analytics and Metrics

Advanced tools to analyse spending patterns, identify saving opportunities, and renegotiate supplier agreements.

Smart Automation

Integrated solutions that facilitate the travel booking process in a structured way and with approval mechanisms on an online platform .

 

 

 

 

travel adviser

Selected travellers have access to a dedicated consultant, available 24/7 directly on their mobile phone, to provide assistance at every stage of the journey.

PTA
Personal Travel Advisor

 

At Dana Agency | American Express Global Business Travel, we take personalised service to the next level with our PTA (Personal Travel Advisor) offering — a true VIP service designed for travellers with more complex needs who require close and exclusive support.

 

Travelstore’s PTA service combines expertise, dedication, and excellence to turn every trip into a unique experience.

 

Personalised Guidance

Travel planning and management tailored to the unique needs of each traveller.

Flexibility and Agility

Quick resolution of unexpected events and itinerary changes, with total convenience.

VIP Support

A close and exclusive service that removes the complexity of travel arrangements, ensuring peace of mind in any circumstance.

 

 

 

 



Dana Agency | American Express Global Business Travel
- where every detail
makes a difference in
your journey.

 

Comprehensive and Enriched Travel Itineraries

At Dana Agency | American Express Global Business Travel, we understand that the travel experience begins well before take-off. That’s why our advanced technology is designed to deliver complete and enriched itineraries, ensuring travellers have all the information they need — in a practical, organised, and detailed format.

 

Personalised Details

All travel elements — flights, hotels, ground transport, and more — gathered in one clear, integrated document.
 

Additional Information

Useful extras like weather forecasts, local transport tips, interactive maps.

Multichannel Access

Itineraries available online, by email, or on our mobile app — accessible anytime, anywhere.

Real-Time Updates

Automatic alerts for last-minute changes, such as flight delays or hotel booking updates.

 

 

 

 

24/7 Support Line 
Always by the Traveller’s Side

At Dana Agency | American Express Global Business Travel, we understand that unpredictability is part of the travel world. That’s why our 24/7 support line is always available to assist travelers — whether in everyday situations or during critical moments.

 

 

An efficient response in all circumstances.

apoio 24 7
 
 
 
 

These experiences highlight the importance of relying on a strong, trustworthy Travel Management Company (TMC). We’re ready to act quickly thanks to optimised procedures and an experienced team, capable of providing support during critical moments such as natural disasters, strikes, or sudden changes in travel regulations.

 

 

Continuous Support

Our dedicated team is available at all times, ready to solve unexpected issues or adjust plans — ensuring travelers’ peace of mind.

Crisis Management

In extraordinary situations, such as the closure of European airspace due to the Eyjafjallajökull volcanic eruption in Iceland or the global COVID-19 crisis, Dana Agency | American Express Global Business Travel immediately scaled up its support line capacity — ensuring the repatriation of thousands of travelers and managing call volumes far above normal levels.

 

 

 

 

 
 
 
 

Dana Agency | American Express Global Business Travel: the ideal partner for efficient and strategic travel management.

Travel Consulting and Management
Experts at Your Service

 

At Dana Agency | American Express Global Business Travel, our consulting and travel management service goes beyond simply organising itineraries. Our account management team is made up of professionals with solid experience in strategic management, data analysis, and supplier negotiation — ensuring companies get maximum value from their corporate travel.

 

Dana Agency | American Express Global Business Travel’s consulting and management service combines technical expertise, analytical capability, and a human approach, helping companies make informed decisions, reduce costs, and enhance the traveller experience.

 

Strategic Management

We develop tailored solutions aligned with each client’s goals and policies, ensuring efficiency and optimal resource use.
 

Analytical Capabilities

We use detailed metrics and advanced reporting to identify spending patterns, areas for improvement, and cost-saving opportunities.

Supplier Negotiation

We leverage our experience and global network to secure the best conditions from airlines, hotels, and other strategic suppliers.

Close Support

A dedicated manager works directly with each client, ensuring clear communication and personalised service.